Below FAQ are some common concerns,
If you have other questions, please just send it to care@homekaara.com.
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Top Questions
How do I check the status of my order?
To track your online order, simply use our 'trackmyoder' feature. Enter the order number from your confirmation email to get real-time updates.
Can I cancel my order?
Absolutely! If you've made an online or phone purchase, you have the right to cancel your order and receive a full refund within 14 days from the day of delivery. Some items, such as Made to Measure products, are exceptions, but if they're faulty or not as per your specifications, we'll assist you.
What if my order is cancelled?
If we need to cancel your order for any reason, we'll notify you via email. You'll receive an email confirmation of the cancellation and the refund process.
How do I arrange a return?
While we hope you're satisfied with your purchase, if you need to return an item, you can contact us via WhatsApp at 7483376072 or email at care@homekaara.com. Our customer support is available Monday-Friday 10am-6:00pm and Saturday 10am-2:30pm. For more information on returns and refunds, click here.
How long will it take to get my refund?
Once we've received and inspected your return and it's approved, you'll receive an automatic refund to your original payment method within 10 business days. If it takes longer than 15 business days, please contact us through WhatsApp at 7483376072 or email at care@homekaara.com.
I have only received part of my order. When will the rest be delivered?
If your order is split into multiple deliveries with different delivery dates, you can check the status using 'My Account' or 'Track My Order'.
I need a replacement because my order is damaged/faulty.
When arranging a return through 'My Account' or 'Track My Order,' you can request a replacement. Once your product reaches us, we'll issue the replacement item.
I have a question about my order and need to contact someone.
Feel free to reach out to us through WhatsApp at 7483376072 or email at care@homekaara.com. Our support team is available Monday-Friday 10am-6:00pm and Saturday 10am-2:30pm.
Other FAQs
How can I pay for my order?
We currently accept payments through debit cards, credit cards, mobile wallets, UPI, net banking, and prepaid cards.
My payment was deducted from the bank account but the order wasn't placed. What should I do?
In most cases, the payment is automatically credited back to your account within 2-3 business days. If not, please email us the transaction details at care@homekaara.com, and we'll assist you promptly.
How do I determine the correct measurement of curtains for placing an order?
To ensure the right measurements for your curtains, visit the product page and find the Measurement Guide. It offers detailed instructions on taking accurate measurements for the perfect fit.
