Refund policy

Cancellation & Refund Policy

I you buy goods from us online or by phone, you are entitled to cancel your order and obtain a full refund if you request one from the moment you place your order until 14 days from the day of delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item). To start a return, you can contact us at care@homekaara.com . 

Exclusions

This right does not apply to the following items, unless they are faulty, damaged, missing or otherwise not in accordance with specification:

• Made to Measure products including curtains, blinds and accessories. These products are made to your specification and we strongly recommend that you follow our Made to Measure Buying Guide before committing to your order.

we are unable to offer refunds or exchanges on all the items unless they are returned unused and in their original packaging.

If you wish to cancel your order please follow our returns procedure set out. Where goods have been received, you must return the goods to us within 14 days of cancelling your order. 

We will refund the cost of the goods once the correct item(s) have been received by us. We may make a deduction from the amount refunded to you if the goods have been used, parts are missing or the goods or their packaging has been damaged.

Made To Measure Curtains, Hard Blinds and Soft Blinds - Terms & Conditions

In addition to our standard terms and conditions, Made to Measure products are covered by the following terms:

We take payment on order. For online orders, these cannot be cancelled or amended once the order is confirmed. If your order was placed via a store or virtual consultant booked online, you must contact the store where the order was placed or the consultant you spoke to on the same day as you placed the order. Our Made To Measure service is only available on fabric purchased from Homekaara. Selected styles and fabrics can be made and delivered in 14 days from the date of ordering. This time frame is not applicable to certain materials, alterations to our ready-made curtains or pelmets.

Measurements & Returns:

Using your specifications some minor adjustments may need to be made based on what our expert teams think will work best. Please note, if the width of your curtains is wider than the width of the fabric requested, our team will need to join the fabric together to provide the correct measurements. As our Made To Measure products are made to order, we cannot sell them to other customers. This means returns are only allowed if the product is; faulty or damaged, missing items or goods which are not supplied, or have not been made to the specification provided (allowing for a 1inch tolerance). Because of this, it is very important that you are sure about the sizing, coloring and styling before you place your order. We recommend you check your preferences by viewing samples in store or using our free sample service. Color cannot always be truly represented due to variations in PC monitors. For measuring advice, please refer to our buying guides; How To Measure For Curtains or How To Measure For blinds. Always double check your order to make sure the products, fabrics and measurements are correct, as we cannot accept returns based on reasons outside of those listed above. 

Pattern and Batch Matching:

Our curtain patterns run horizontally from curtain to curtain, but we cannot match from one curtain edge to the other i.e. the curtains won’t meet up when drawn to create a matching pattern between the two panels of fabric. Due to the print design of some patterned fabrics, we cannot guarantee the design will match perfectly where products meet. All fabric within your order will be batch matched, but we cannot guarantee any subsequent orders will come from the same batch of fabric. It is not unusual for natural fibres to contain some variations in color and texture, so any fabrics made from natural fibres might contain these variations too. These small variations are part of the natural beauty of the source material, and to be expected. While we go to great lengths to ensure the Goods sold and installed match any samples or descriptions that have previously been shared with you, some slight variation in color and pattern can occur. Because of this, you will not be entitled to reject items based on any minor or insignificant differences to samples and descriptions, or claim any compensation for the variations.

Limits on free fabric samples

We offer free fabric samples to help you find a color and pattern you like for your Made To Measure curtains and blinds, and to make sure there's enough samples to go around we limit orders to five swatches at a time. If you don’t find your favourite you can always order more, however, to keep things fair to other customers we will cancel any repeat orders amounting to more than 15 swatches to any one person or address.

Sale items or gift cards.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@homekaara.com.

You can always contact us for any return and refund policy question at care@homekaara.com.