Shipping policy

At Homekaara LLP, we strive to provide timely and efficient delivery services to our customers. This Delivery Policy outlines our procedures and expectations regarding the delivery of products purchased through our website. By placing an order with Homekaara LLP, you agree to the terms of this Delivery Policy.

  1. Delivery Timeframe:

1.1. Standard Delivery: We aim to deliver products within 15-20 business days from the date of purchase. Please note that this timeframe may vary depending on factors such as product availability, shipping destination, and third-party courier services.

1.2. Extended Delivery Time: Certain products may require a longer delivery time due to factors beyond our control, such as manufacturing delays or logistical challenges. In such cases, we will make every effort to notify you promptly and provide an estimated delivery timeframe.

  1. Notification and Cancellation:

2.1. Notification of Extended Delivery: If your order is subject to an extended delivery time, we will notify you via email or phone. We will provide you with an estimated delivery date and any relevant updates regarding the status of your order. We appreciate your understanding and patience during these circumstances.

2.2. Option to Cancel: If you receive notification of an extended delivery time and wish to cancel your order, you may not be able to do so in Made to order collection. For other collections you can cancel by contacting our customer support team. We will assist you in canceling your order and issuing a refund as per our refund policy.

  1. Third-Party Courier Services:

3.1. Use of Third-Party Courier Services: To ensure efficient and reliable delivery, we work with trusted third-party courier services. These services may include national or international courier companies. We rely on their expertise and infrastructure to handle the transportation and delivery of your products.

3.2. Challenges and Excuses: Occasionally, factors beyond our control may cause delays or difficulties in the delivery process. This could include unforeseen circumstances such as weather conditions, natural disasters, or operational issues faced by the courier service. In such cases, we kindly request your understanding and patience as we work diligently to resolve any challenges and ensure a successful delivery.

  1. Tracking and Support:

4.1. Tracking Information: Once your order is shipped, we will provide you with tracking details, if available, so that you can monitor the progress of your delivery. This information will allow you to stay updated on the status of your order.

4.2. Customer Support: If you have any questions or concerns regarding the delivery of your order, please reach out to our customer support team. We are here to assist you and provide any necessary information or updates related to your delivery.

  1. Disclaimer:

While we strive to deliver products within the specified timeframe, please note that delivery times are estimates and may vary due to circumstances beyond our control. We appreciate your understanding in such situations and assure you that we will make every effort to ensure a smooth and satisfactory delivery experience.

  1. Contact Us:

If you have any questions or require further clarification about our delivery policy, please contact us at care@homekaara.com. Our customer support team will be happy to assist you.

By placing an order with Homekaara LLP, you acknowledge that you have read and understood this Delivery Policy and agree to the procedures and expectations outlined herein.